We are often very closed-minded when it comes to process. What I mean by process is the rules for getting things done, the procedure, the flow. In terms of business – it’s how the organization works.
Sometimes we don’t even realize that we’re being closed-minded. Logically it makes sense to think “well it worked before, so it should work now” – or – “it’s not working because you’re not doing it right”. But just as everything around us is constantly changing or evolving, our processes need to change and evolve too and it’s a mistake to not be open-minded to that fact.
I came across a recent interview with Dennis Crowley the other day, where he talked a bit about this topic and how he manages it at foursquare. He explained that sometimes things at foursquare “break” and that many times this is a function of the company’s growth rate – i.e. – growing from a 25 to 50 to now 130 person company in a short period of time. I thought it was very insightful and interesting to here Crowley say honestly (watch the video for his direct quote) – sometimes things just stop working and we have to realize that, figure out why, and change things so that they work again.
Thinking through this has been a reminder to myself that it’s important to stay open-minded to process changes and that just because something worked before or it’s been written down in a book – doesn’t mean it’s always going to work or be the right solution. The goal shouldn’t always be find something that works sufficiently and repeat indefinitely. It should be find something that works and improve on it as many times as possible.